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Service
Agreements
Service agreements are
comprehensive and are
also written in very
plain English.
Service is charged on
an actual basis with
no monthly minimum or
quarterly minimum
billing.
The way our preventative
maintenance program works
is that we schedule service
calls proactively. We know
how many copies you produce
on average each month. We
also know approximately how
many copies between service
calls that each copier
model averages. We schedule
an appointment in advance
with your dedicated
technician, to perform
service proactively at the
proper interval. Most
copier servicing involves
cleaning, adjusting and
replacing parts. We will
replace parts as they wear,
before the part actually
fails or wears out.
Installation
Before delivery a full
site survey is carried out
to ensure that the minimum
of inconvenience is caused
at the time of
installation. A fully
trained technician will
install and set up the
system and provide operator
training. Ongoing operator
training is available upon
request.
Supplies
Photocopiers will require
consumable supplies such as
toner, staples, paper etc.
Upon receipt of an order,
delivery is normally the
following day. In an
emergency, toner can
usually be supplied within
the hour by courier, if
required. We support all
the Canon models we supply,
and we can supply toner,
spare parts and servicing
for most canon copier
models.
Guaranteed Fast
Response
ABT undertake to respond
to a service call within 4
working hours (the average
response time is 2.5
hours).
Resolving The
Fault
ABT not only respond to a
service call within 4
hours, 95% of these calls
are resolved on the first
visit. This is not just
because our technical staff
are highly qualified, fully
trained photocopier
engineers, but also because
they carry a full stock of
spare parts that are
necessary to repair
virtually every fault that
occurs.
Genuine
New Parts and
Consumables
ABT's policy is to use
genuine new parts and
consumables as opposed to
cheaper or used
alternatives that may be
less reliable.
Preventative
Maintenance
ABT not only provide
service on demand when a
fault occurs, we are fully
committed to providing
preventative maintenance on
every photocopier. Through
regular cleaning and
servicing, we are able to
anticipate wearing of parts
thus reducing the number of
service visits due to
machine faults - this
ensures that the equipment
is operational for the
optimum amount of
time
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